RETURN POLICY

Procedure for returning goods of proper quality

Return of goods / services: Our company offers goods and services on demand. Therefore, the return of goods or refusal of the service is possible in case of reasonable suspicion of poor-quality production of products or poor-quality provision of services. Such features that may be an argument for non-acceptance of our goods and services include: non-compliance of the material with the one specified in the application (approval), non-compliance of the format (size) by more than 5%, color mismatch (obvious visual mismatch and measured difference ΔE>5), absence of one or more colors on the print, clearly poor-quality printing (spotting, moire, plucking).

Finished printed products are considered high-quality if all discrepancies (defects, underprinting) do not exceed the permissible percentage in the circulation, namely:

• with a circulation up to 3,000 copies – 2% of the total circulation;
• with a circulation of 3,000 to 10,000 copies – 3% of the total circulation;
• with a circulation of over 10,000 copies – 5% of the total circulation.

During the printing process, minor defects may appear on the print, which do not affect the intended use of the product and its durability. These include "scratch marks", "stains", "bubbles".

The presence of stains and "marashok" (paper dust elements printed through offset rubber) up to 0.5 mm in size in the amount of 2 pieces on one side of the product (one postcard, business card, sticker, 1 element of a sticker pack) or on the catalog strip is permissible, provided that this element does not distort text information or is not located on the face in the photographic areas of the image or logos. The presence of scratches 0.1 mm wide and up to 7 mm long on one side of the product (postcard, business card, sticker, 1 element of a sticker pack) or on the catalog strip is permissible, provided that this element does not distort text information or is not located on the faces in the photographic areas of the image or logos.

Resin stickers and sticker packs have quality features related to the physical properties of elastic resin:

• The accuracy of resin spreading and alignment of the cutout contours and the sticker image is within +/- 1mm.
• The hardened resin has a natural residual stickiness. If the customer considers this to be a significant drawback, he can neutralize it himself by using light mineral or silicone oil, wiping the surface of the stickers with a lint-free cloth moistened with it.
• When the resin hardens, bubbles up to 0.3 mm in size and lines up to 2 mm in size may remain on the surface, in an amount of up to 5-7 per sticker - this is normal.
• The total percentage of stickers with defects should not exceed 3-5% of the total print run.

Glass stickers are supplied to the customer with information about recommended gluing methods. The customer makes the decision to perform the gluing independently, or with the involvement of third-party specialists. The sticker manufacturer is not responsible for the quality of the work on placing the stickers, and does not compensate for possible shortcomings that arise in the event of poor-quality gluing (installation) of the product.

Also, the reason for the return may be critical damage to the goods at our production / warehouse, which cannot be repaired without damaging the goods. Also, the inability to receive the goods within the specified time frame due to our fault (within our production / warehouse / office).

1. The return of goods to the online store is carried out in accordance with the current legislation of Ukraine.

2. The return of goods to the online store is at the expense of the Buyer.

3. When the Buyer returns goods of inadequate quality, the Online Store returns the amount paid for the goods, minus compensation for the Online Store's costs associated with delivering the goods to the Buyer.